Help

Help & FAQ

How Crew Pass, KrakedKoinz, giveaways, prizes, and the shop work.

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Crew Pass & earning

What is Crew Pass?

Redeem the Crew Pass reward with Twitch Channel Points while Makakar is live. Crew Pass lets you earn KrakedKoinz and enter raffles that require it.

Current Twitch subscribers get Crew Pass included with their subscription, so they do not need to redeem it while their sub is active. For non-subscribers, one Channel Point redemption keeps Crew Pass active for seven days.

How do I earn KrakedKoinz?

Watching, qualifying chat, and first-chat bonuses can earn KrakedKoinz while Makakar is live. You can also claim your Stream Chest when it is ready and complete available bounties. Commands and very short chat messages are ignored.

Reward amounts and bonuses can change, and Twitch subscribers may receive additional Stream Chest benefits based on their tier.

Enter a draw

Giveaways & tickets

How do I enter a giveaway?

Log in with Twitch, choose an open giveaway, and buy tickets with KrakedKoinz before entries close. Draw timing is normally announced on stream.

How do tickets affect my chances?

Each ticket is one entry in its linked giveaway. Some giveaways have a per-viewer limit, and tickets cannot be moved between giveaways.

Can I refund tickets?

Before a giveaway closes, you can request a refund for all of your remaining tickets in that giveaway. A pending request pauses further purchases until you cancel it or a moderator reviews it. Refunds are unavailable once entries close.

If you win

Claiming your prize

Where do I claim?

Log in with the Twitch account that won and open your Crew Hub. Your prize and claim timer appear there. If the timer expires, the prize may be redrawn.

What happens after I claim?

For Sea of Thieves prizes, submit your Gamer Tag and a screenshot showing the Twitch account linked to it before the details deadline. An admin reviews the proof, then your Crew Hub shows the redeem code and instructions when approved.

Follow the instructions and press Complete once the prize has been received. If anything needs changing, the Crew Hub shows what to update and a new deadline.

What if I miss a later deadline?

The reward is marked as expired and private codes are hidden. The delivery record remains available to Makakar for any needed follow-up.

Spend your balance

Shop

What can I buy in the shop?

Spend KrakedKoinz on available community rewards and perks. Each item shows its price, limited stock when applicable, and any purchase cooldown before you confirm.

Where can I follow my purchase?

Your Crew Hub keeps the purchase status and history together. Rewards that need Makakar or a moderator to fulfil will stay pending until they are ready.